Tag: Maintenance Management Software

Leadership in Facility Management

Strong leaders focus on remaining flexible in both thinking and resource allocation to balance business needs, client satisfaction, and tenant public relations.

Five Aspects of Maintenance Quality

Unless your client performs regular inspections, they will rely on perceptions and tenant satisfaction to make their determination of your net worth.

Launch the Improvement Program

Monitoring progress carefully and frequently is very important at this stage. Since the relationship has been strained, it is safe to assume that normal process for reviewing performance and introducing service improvements has not been working effectively.

Develop Proposals for Remedial Action

Agree to agree. Sit down with all of the key people who can resolve issues and bounce remedial action ideas off each other.

Research the Problems and Perceptions of Problems

This is the stage where you need to listen, not to justify your actions. This is constructive criticism that you should pay attention.