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How does FAMS measure quality?
FAMS is built on specific quality instructions for each type of equipment, not generic pass/fail like other CMMS systems. Our facility engineers fully understand industry standards and have captured the essence of how to perform quality inspections on Preventive Maintenance work.
FAMS is a complete Quality Management System. Other software and CMMS software gives you a snapshot of issues. We give you a full color motion picture. You can rewind and play any problem you face to see who did what when. This helps you quickly get at the root cause of problems and fix them for good.
The first step in the quality process is defining what you want to accomplish. We help you define your Preventive Maintenance Work Plan and Customer Service Software work requirements based on your commitment to your customer. Objectives or Contract Deliverables are clearly integrated into your daily operations and you can track your performance to prevent problems.
The second step in the quality process is communicating what you want to accomplish. We help you create effective work plans that include full work instructions, outline what tools, supplies, and equipment is needed, who will do the work, and when the work is due.
The third step in the quality process is measuring how well you met your goals. Now that FAMS has helped you tell your employees what to do, when to do it, and how to do it, FAMS helps you measure if it was done, was it on time, and how well it was done.
The fourth step in the quality process is correcting issues as they arise. FAMS helps you manage corrective action so you can quickly respond to deficiencies from quality inspections and from customer complaints. We help you uncover re-occurring issues, and help you evaluate how much inconsistent performance is costing you.
The fifth step in the quality process is preventing issues. By automatically tracking issues from the planning stages through the completion stages, FAMS gives you the complete picture of what actually happened. You know who did it, when they did it, and how well they did it. You can see if there were any contributing factors. You can easily look at the trends of an individual employee’s quality performance, their efficiency, and their work history. You can now uncover the real issues and implement lasting corrective action. FAMS can automatically track your prevention plan to ensure that you have eliminated the root causes of poor performance.
This is the part where you save money, your customer is happy, and your contract is secure.
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