CMMS Call Center Software

Quality and innovation starts with Customer Service Software, and Customer Service Software begins by listening to the client.  The Call Center function of our CMMS software helps to ensure that you are listening.

Quick response is a hallmark of World Class Service.  FAMS® helps you field customer requests & complaints and instantly dispatch workers via text messaging to solve issues.  There is nothing faster.

FAMS® keeps track of your response time and records the duration of work.  When work begins, our CMMS software automatically sends an email or text message to the work initiator so they are kept fully informed of your progress.  When work is completed, FAMS® automatically sends an email or text message to the work initiator to tell them it is done.  Of course, managers and other interested parties can also be kept fully informed as well.

FAMS® gives you complete trend analysis of the type of issues you face, the time it takes to fix any issues, and the full cost breakdown so you can see what you are spending.  Any complaints or issues are also linked to the individual employees who originally performed the work, so you have a complete history to review for root cause analysis.

There is a tremendous opportunity for preventive action to lessen the quantity, severity, and cost of tenant complaints.  FAMS® gives you the tools to help eliminate the issues that cost you the most time and money.  Fixing these same issues will also improve your tenant satisfaction and strengthen your client relationships.